Privacy Policy

Privacy Notice

This Privacy Notice is designed to help you understand everything you need to know about the what, why and how’s of our data gathering and processing operations, and what your legal rights are as an individual.

We hope you’ll take some time to read this document; we’ve tried to keep it all as simple as possible and we will keep you informed if there are any changes to the way we process your personal data in the future, before making them.

We takes responsibilities to protect your data very seriously and we do advise you get to know our practices – If there’s anything in this policy you don’t understand or if you want to ask any questions, please feel free to contact us.

Why do we collect personal data?

The information we collect from email, general correspondence or records of our conversations is done so for the purpose of:

• To provide you with goods and services you are looking for,
• To improve the quality of the services we offer, and to better understand your needs,
• To inform you of other goods and services we provide, or offers that may interest you,
• To send notifications on subjects you have subscribed to,
• To request feedback and reviews,
• To recognise when customers re-engage with our services.

In order to do that we will need personal data such as your name and email.

We shall not process any personal data that is not directly relevant to the above stated purpose.

Other than direct contact, we may have gathered your personal data from our trusted partners who assists us in the operations and delivery of our business and services to you.

The Conditions of Use

Consent

For us to process your personal data, we will be relying on your consent to for us to do.

Contractual Necessity

We are required to process your name and email for the purpose stated above in order to deliver on the terms of a contract between us and yourself, or it may be to deliver on the terms of a contract that is not yet in place but where there is an intention that it soon shall be.

Legitimate Interests

We will process your name and email for certain legitimate interests which include some or all of the following:

a) For direct marketing purposes,
b) To identify and prevent fraud,
c) To enhance the security measures in place that protect data we are responsible for,
d) To provide you with goods and services you are looking for,
e) To improve the quality of the services we offer, and to better understand your needs,
f) To inform you of other goods and services we provide, or offers that may interest you,
g) To send notifications on subjects you have subscribed to,
h) To request feedback and reviews,
i) To allow us to support and maintain our products in active service,
j) To recognise when customers re-engage with our services.

Where we are processing your data for the above reasons, we shall always hold your data rights paramount. You have the right to object to this processing if you wish, more details can be found below on objecting to processing.

Who will we share your information with?

No third party will have access to your data in order to perform any function.

Your Rights, Our Responsibility

There are several rights granted to you immediately upon providing us with your personal information; we’d like you to know that we take your rights as a Natural Person seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.

Withdrawing Consent

Should the time come where you no longer wish for us to have or use your personal data you may withdraw your consent, and you may withdraw your consent at any time. To withdraw your consent for us to process your data we request you contact us with instructions of your wishes. After a withdrawal of consent request is received, we may contact you to verify the request. Withdrawing your consent for us to process your personal data will not affect the lawfulness of the processing beforehand.

The Right of Access

This grants you the right to confirm whether or not your personal data is being processed, and to be provided with all the relevant details of what those processing operations are.

If you would like access to the personal data we have about you, we ask that you contact us.

The Right of Erasure (‘Right to be Forgotten’)

You have the right to request that we erase all personal data we have about you, and we must respond to that request without undue delay. There are some conditions that apply with this right, but we will make every attempt to respond to a ‘Right to be Forgotten’ request within 30 days of receiving it.

The Right to Rectification

This one is fairly straight forward; if you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type within 30 days of receiving it.

The Right to Objection

The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or have used, your personal data you may do so freely.

The Right to Complain

We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. In order that we can achieve this we do request that any complaints be first brought to our attention so we can properly investigate matters.

Our contact details

If you wish to get in touch, please use do so using the contact information contained within the About Us section of this web site.